Refund policy

Last updated: August 2026

At MIO Mahj, every set is handmade with care, and we want you to love your tiles. If something isn't right, we're here to help. Please read our policy below.

Returns & Exchanges

We're happy to accept returns or exchanges on eligible items within 30 days of delivery. To qualify, items must be unused, in their original condition, and returned with all original packaging and pieces.

Return shipping is the customer's responsibility. The cost of shipping an item back to us — and any shipping for an exchanged item — is paid by the customer, unless the item is defective (see below). We recommend using a tracked and insured shipping method, as we can't be responsible for items lost or damaged in return transit.

Once we receive and inspect your returned item, we'll process your refund or exchange. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider. Original shipping charges are non-refundable.

Made-to-Order & Print-on-Demand Items

Some of our products — including mugs, bags, apparel, magnets, and other printed accessories — are made to order just for you. Because these items are custom-produced, they are not eligible for return or exchange for reasons of preference or change of mind. They are, however, fully covered if they arrive defective or damaged (see below). Please double-check your selection before ordering.

Digital Downloads

Digital products, such as our printable cheat sheets and guides, are non-refundable once the download has been accessed, as they can't be returned.

Defective or Damaged Items

We stand behind our craftsmanship. If your item arrives with a manufacturing defect — or if any tiles are defective — we will replace the defective tiles or item at no cost to you, including shipping.

Manufacturing defects include issues such as printing errors, uneven or incomplete printing, warping or damage present on arrival, or a tile that wasn't made to our quality standard. This does not cover damage caused by misuse, accidents, drops, or handling that is reckless, negligent, or intentional, or wear that results from not following the care instructions below.

To request a replacement, email us at support@miomahj.com within 30 days of delivery with your order number and clear photos of the defect. We'll review it and get a replacement on its way.

How to Start a Return, Exchange, or Claim

Email support@miomahj.com with:

Your order number
Whether you'd like a return, exchange, or defect replacement
For defects or damage: clear photos of the issue

We'll respond with next steps. Please wait for our confirmation before shipping anything back.

Tile Care & Handling

Our tiles are made to be played with and enjoyed — including outdoors and by the pool. A little care keeps them looking their best for years.

Everyday play

Handle tiles as you would any nice game piece. Clean them with a soft, damp cloth and mild soap if needed, then dry with a soft towel. Avoid abrasive scrubbers, bleach, alcohol, or harsh chemical cleaners, which can dull the finish.

Water & pool play

Good news — our tiles are water-friendly and designed to float, so poolside and tableside spills are no problem. If your tiles get wet or have been played with in a pool, simply rinse them in clean, fresh water to remove chlorine, salt, or debris, then pat them dry and let them air-dry completely before storing. Don't store tiles while damp, as trapped moisture in a closed case can lead to spotting over time.

Heat & sun

Store and transport your set in a cool, dry place. Like most quality plastics, our tiles can soften or warp if exposed to extreme heat — so please don't leave your set in a hot car, in direct sun for long periods, or near heat sources such as ovens, heaters, or grills. A set on a shaded poolside table on a warm day is fine; a set left in a closed car on a hot day is not. Our UV-printed designs are made to resist fading, but as with any printed product, prolonged constant sun exposure over time can gradually affect color vibrancy, so we recommend storing your set out of direct sunlight when it's not in use.

Damage caused by heat, sun, or moisture exposure beyond the guidance above is considered customer damage and isn't covered under our defect replacement.